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Hotel Policies

Policy

  •  The property is privately owned and the management serves the right to refuse service to anyone and will not be responsible for accidents or injury to guests or for loss of money, jewelry or valuables of any kind.

  • The registered guest hereby acknowledges and agrees to the responsible for all services consumed, damages to the room, its contents and the theft of any items therefrom. 

  • Any and all such damages/theft of items shall be determined by The Pemberton Hotel management in its sole discretion and form part of the price of accommodation to be included in the account of the registered guest. 

Cancellation Policy

​REGULAR BOOKINGS 

  • Reservations can be cancelled without penalty up to 24 hours prior to arrival. 

  • Reservations cancelled within 24 hours of arrival are subject to full penalty.

  • "No Shows" are subject to full penalty.

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NON REFUNDABLE BOOKINGS  (booking.com)

  • 24 hour cancellation policy is not applied for  "Non- Refundable" bookings. You may cancel the booking but it will not be refunded. 

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Room Charge Policy

  • We charge by number of people staying in the room ($98 for 1 person, $113 for 2 people etc.)

  • Children of 12 years old or younger can stay free of charge. 

Deposit Charges

  • We do not require to pay damage deposit at the arrival. 

  • If some damge occured to the room after departure,  your credit card will be charged. 

  • Damage amounts will depend on how bad the demages are.

Check In / Out Time

  • Check In time is at 4 pm. Early can be requested but cannot be guaranteed.  Please contact the Front Desk.

  • Check Out is at 11 am  (charges of 1 night stay will occur for late check outs)

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Special Request

  • special requests can be requested but can not be guranteed 

  • please email us for special requests

All rooms are NON-SMOKING

  • Smoking is not allowed at the property. Charges will apply of $250.

  • Smoking is allowed 30 meters away outside the building. 

Pets

We are pet friendly hotel

  • We accept Dogs and Cats only 

  • Leashes Required:  Yes

  • $35 per stay

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Lost or not returned items

  • Please be advised:  for lost or not returned hotel's property, charges will occur

  • Hairdryer - $80

  • Room key - $20

When we take payments

  • If you book by phone or directly from the website the hotel processes payments when you arrive to the hotel 

  • When booking at other online booking channels (Booking.com, Expedia etc) you'll have an option to pay online or pay when you arrive

  • Non - refundable rates are charged immediately after the reservation has been processed

Taxes and Fees

  • Room Rates are subject to the following taxes: 8% Provincial Sales Tax,  5% Goods & Services Tax  (Room Tax).

Monthly Rate

  • We provide monthly rates. Please email us for questions. 

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